Privacy policy

Cyber Cave, Inc. (“CyberCave”,”SecCave”, “we”, “our”, or “us”, ) recognizes the importance of protecting the privacy of your personal information, and we have prepared this Privacy Policy to provide you with information about our privacy practices - how we collect, use, and disclose the information you provide to us or which we otherwise collect in providing products or services (“Services") to you. Please read this Privacy Policy carefully before using our Services.

 

By continuing to interact with our Services in any manner, you expressly consent to us processing your personal data as described in this Privacy Policy.
“You”, “User” means the entity you represent in accepting this Privacy Policy or, if that does not apply, you individually. If you are accepting on behalf of your employer or another entity, you represent and warrant that: (i) you have full legal authority to bind your employer or such entity to this Privacy Policy; (ii) you have read and understand this Privacy Policy; and (iii) you agree to this Privacy Policy on behalf of the party that you represent.

 

“Site” collectively means CyberCave websites located at: https://cybercave.com.sa

Privacy notice

Information We Collect.

CyberCave  may collect personally-identifying information provided through voluntary registration at https://cybercave.com.sa and profile account:

  • Email address; Name; Professional Role; SIEM, EDR, and NSM Platforms; Country, Phone number, Company, Industry.
  • Email addresses and names of your team.

Other information that you provide to us to receive technical or other service related assistance during customer service interactions.

Non-service related information: If you interact with us at events, webinars or from other marketing activities and you give us your contact details or as to be contacted in one way or another, we will process that Information for this purpose.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We do not collect your sensitive personal data

Why Dose CyberCave need to collect, process and store personal data?

 

We collect your personal data to improve your personalized experience with the Services we provide. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

The personal data we collect includes the following purposes:

 

  • Providing customer support and help about our Services when you contact us.
  • Contacting you about your account, changes to our Portal Terms and Conditions, this Privacy policy, Cookie policy or other documents, and any other issues regarding our Services.
  • Details of your company and industry to get the most targeted content matching your company’s threat profile.
  • For troubleshooting and testing of our Services to ensure that it is secure, reliable and of high standard and to prohibit illegal activity of using our Services.
  • Maintaining and improving our Services.
  • To respond to legal requests, court orders or lawful requests from government agencies.
  • To subscribe you to a newsletter, send product updates or technical alerts.
  • Analyze IP address data for trends and statistics.

 

Our legal basis for collecting and processing of the personal data.

 

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver our Services)) and “legitimate interests”. By signing up to an account you gave to us a consent, which expresses consent to us processing your personal data as described in this Privacy Policy. CyberCave does not collect personal information classified under the GDPR as ‘special categories’. If you choose not to provide the information we request, you can still visit our Site, but you may be unable to login into your account, access certain options, offers, downloads and Services. Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer.

 

Legitimate interests

The legitimate interests of processing mean that such a processing performed for a task carried out in the public interest or in the exercise of official authority vested in the controller, or on grounds of the legitimate interests of a controller or a third party. CyberCave may process your personal data for the purposes of our legitimate interests or for the legitimate interests of third parties, provided that such processing shall not outweigh your rights and freedoms. For example, we may process your personal data to:

 

  • Protect you, us, or others from threats (such as security threats or fraud);
  • Comply with laws that apply to us;
  • Enable or administer our business, such as for quality control, consolidated reporting, and customer service;
  • Understand and improve our business or customer relationships generally.

 

Consent

By consenting to this Privacy Policy, you are giving us permission to process your personal data specifically for the purposes identified. Specifically, you expressly consent to us processing your personal data as described in this Privacy Policy, which provides transparency to our Users as how their data is collected and used and serves as a Privacy Policy as required by GDPR. You may withdraw consent at any time in your profile page. You are not eligible to register and provide us with personal information if you are 16 and under without parent/guardian's permission.

How Can You Opt Out of Use and Disclosure of Your Information?

CyberCave will only use your personal data for the purposes described in this Privacy Policy or as subsequently authorized by you. You can avoid having your personal data disclosing in the following ways: a) do not provide us with your personal data; b) do not access or request Services; or c) email us at [email protected] to request that we deactivate your account and delete your personal information.

Following the registration process, we also allow Users the option to opt-out of receiving emails from Cyberave. Users who opt-in may also remove themselves from emailing lists at any time through the edit profile pages or by following the instructions at the end of any email they received from CyberCave.

 

Data Processors

We may use the services of various service providers and partners contracted to CyberCave (Data Processors) in order to process your data more effectively. When they no longer need your data to fulfil Services, they will dispose of the details in line with CyberCave’s procedures. CyberCave selects only suppliers that can provide technical, physical and organizational security that meet our requirements in terms of all the personal data they will process on CyberCave’s behalf. We will ensure that all security arrangements are outlined in the contract with the external processor.

 

 

Your account, retention and deletion of the personal data

We may provide you with tools and preference settings that allow you to access, correct, delete, withdraw and modify information associated with your personal data.

CyberCave will retain your personal data for as long as necessary to carry out the Services to you and will store the personal data for 5 years from the moment the account is terminated or not used. Then all your personal data collected through the platform will be deleted, as required by applicable law. Alternatively, you at any time may request that we no longer use your information then please contact us at:[email protected]

In some cases, we choose to retain certain information in a depersonalized or aggregated form. We also may retain certain information about you as required by law or for legitimate interests’ purposes as set above after you delete your account.

Children's Online Privacy Protection

Children are not eligible to use CYBERCAVE Services. Minors should not submit any personal information to CyberCave if they are 16 and under without parent/guardian's permission. CyberCave  does not knowingly collect personal information from persons who are under 16 years of age.

If you learn that a child under 16 has provided us with personal information without consent please contact our Data Protection Officer to the email: [email protected]

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that CyberCave refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

As a data subject you are entitled to exercise all the rights, indicated above through a Subject access request procedure. For this purpose, please send your request to our Data Protection Officer (DPO) to the email:[email protected]  In the subject of your letter please indicate the exact title of the right you concerned about (Right of access, Right of rectification, Right to be forgotten, Right to restriction of processing, Right of portability, Right to object, Right to object to automated processing, including profiling, Right to judicial review).

It will ensure that you receive the answer to your request from our DPO. DPO provides you the requested information in electronic format within one month from the date of receipt.

 

Changes to this Privacy Policy

We may change this Policy at any time by updating this page and encourage you to review our Privacy Policy to stay informed. If we plan to change the purpose of collection and processing of personal data, we will provide additional notice via email before starting any new processing. If you do not provide us with a consent to these changes CyberCave has a right to close your account and discontinue use of our Services and Site. If you continue to use our Services after Privacy Policy changes go into effect, you consent to the revised policy.

Contacting us

If you have questions about this Privacy Policy, please feel free to contact us at:[email protected].